Delivery & Shipping Policies
When will my purchase be shipped?
All Items will be shipped within 3-5 business days of purchase and you'll receive tracking information at that time.
Where do I direct a question about an online order?
If you have a question about an online order, including information about doing a return/exchange, adjusting a shipping address, order cancellation, receiving wrong item, etc.. please send a email to email@example.com
How do I know when my order will arrive?
When you place your order you are automatically sent an email to the address you include with your order. In that email you will find a link for tracking your order to check its status. Please note that link is not active until the shipping carrier picks it up.
What are your Online Shipping Options?
We offer a variety of shipping options. For shipping carriers we offer USPS (Express, Priority and First Class), FedEx (Express and Ground options). Unfortunately, we do NOT offer Media Mail as an option at this time.
Before you place your order in the checkout process you will have the option to chose your preferred shipping method and see the calculated cost once you have provided your shipping/billing information.
What are your International Shipping Options?
Yes, we ship all over the beautiful planet earth, except Algeria, Brazil, Morocco, Philippines, Tunisia due to delivery success rates being so low.
Please be advised each country has their own CUSTOMS laws, so in some cases additional DUTY charges may apply receipt. These fees are not imposed or controlled by GASDRAWLS and are the responsibility of the customer. Please reach out to your local shipper carriers or Customs offer for more details about Import Duty Fees. There are also some Duty Calculator online that could prove useful as well.
For international orders we do recommend you use USPS Priority Mail or FedEx are your shipping for the best results.
Return + Exchange Policies
We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy: Discounted items are final and cannot be returned or exchanged.
Returned items must have tags still on and be returned in original packaging. Returned items must have no visible signs of wear or use.
What items can be returned?
Music items not returnable; if music item is damaged, we will send a new one out; photo and video proof of damage is required for this process. Please email firstname.lastname@example.org to with photos and videos to initiate.
What items can be exchanged?
Soft Goods (Cotton Merch) (customer pays for shipping).
What products are "final sale" (non-returnable, non-exchangeable)?
Music Items are non returnable or exchangeable due to risk of damage.
When things can be returned or exchanged?
Items can be returned or exchanged within 30 days of purchase, but must be returned as new. Returned items must have no visible signs of wear or use. Your refund or exchange will be processed upon receiving the item and the shipping cost will not be covered.
In what condition can items be returned (e.g. lightly worn, with tags still on, etc.)?
Return as new. Returned items must have no visible signs of wear or use
What products can be returned or exchanged?
Softgoods can be returned for store credit or exchange for an item of equal value.
How do I initiate a return or exchange?
Email us at email@example.com or use our contact page to reach us, and we'll arrange the process.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers Apple Pay, Google Pay, Paypal, etc), email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you; Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by mail using the details provided below:
The ADS Group
1000 Berkshire Lane
Plymouth, MN 55441