FAQ
Established in 2011 by MF DOOM and his wife and business partner, Jasmine Dumile Thompson, GasDrawls.com is the official and only direct marketplace for all things DOOM and Metalface Records, LLC. Aptly named after track 17 from the freshly masked villain’s paradigm shifting debut, Operation: Doomsday, GasDrawls, LLC continues to be guided by the Supervillain and overseen by management and the estate. All purchases from GasDrawls directly support DOOM’s family and the continuation of his legacy.
DELIVERY & SHIPPING POLICIES
ORDERS WITH NO ITEMS ON PREORDER
Orders containing no items on pre-order are expected to ship out within 2 business days. Once your order ships, you’ll receive a shipping notification along with a tracking number.
ORDERS WITH ITEMS ON PREORDER
Pre-orders will ship on the ship-date listed in the product description of your pre-order item. Any in-stock items purchased along with the pre-order will be held until that date and shipped together.
The Madvillain SuperSize figure will ship separately from the rest of your order. Once that piece ships, you will receive a separate tracking number for it.
For example; if you were to purchase an in-stock item along with a pre-order shirt, and a Madvillain SuperSize figure; the in-stock item & pre-order shirt will ship on the pre-order ship date, and the Madvillain SuperSize figure will arrive separately at a different date. You would receive tracking numbers for each package once they’ve each shipped.
Where do I direct a question about an online order?
If you have a question about an online order, including information about doing a return/exchange, adjusting a shipping address, order cancellation, receiving wrong item, etc.. please send an email to orders@gasdrawls.com. Make sure to include your order number in the subject or body of the email as our customer service team will very likely need it.
How do I know when my order will arrive?
When you place your order you are automatically sent an email to the address you include with your order. In that email you will find a link for tracking your order to check its status. Please note: that link is not active until the shipping carrier picks it up.
Bulk Orders
We are a direct-to-consumer shop, and as such, we don’t offer bulk-order services or wholesale prices. For any large orders, gasdrawls.com is not liable for any damages or issues that occur during transit. Additionally, music items are non-returnable and all sales are final. To inquire about ordering in bulk, we recommend you reach out to the distributor of the record(s) you are interested in ordering.
What are your Online Shipping Options?
We offer a variety of shipping options. For shipping carriers we offer USPS (Media, Express, Priority and First Class), and UPS.
Before you place your order in the checkout process you will have the option to choose your preferred shipping method and see the calculated cost once you have provided your shipping/billing information.
What are your International Shipping Options?
We ship all over the world. For all orders, including international orders, your available shipping options will be presented at checkout. For international orders we recommend you use USPS Priority Mail or UPS for the best results. With international orders, delivery times can vary widely and are dependent on the process of your selected carrier, and your local postal system.
Please be advised; each country has their own customs laws, so in some cases additional duty charges may apply upon receipt. These fees are not imposed or controlled by Gasdrawls.com and are the responsibility of the customer. Please reach out to your local shipper carriers or Customs office for more details about Import Duty Fees.
RETURN + EXCHANGE POLICIES
Most products are eligible to be returned for a refund within 30 days of receiving your order, however, please note the following exceptions to return eligibility:
The Madvillain capsule of merch items (excluding the SuperSize figure) may only be returned for store-credit within 7 days of reception as specified on the product page.
For the Madvillain SuperSize figure: We can only process cancellations for the figure if requested by August 9th, 11:59pm CST. Please note, after this point, all sales for the figure are final and ineligible for a return or refund.
Music items are not returnable.
Discounted items are final sale and cannot be returned or exchanged.
In the event you receive a damaged item, or an item you did not order, we will process the return/exchange at our expense. However, for standard returns/exchanges (ex; you receive the item you ordered but would like a smaller size), the customer is responsible for all shipping fees. Please reach out to our customer service team at orders@gasdrawls.com with any questions, or to begin the process.
How do I initiate a return or exchange?
Email us at orders@gasdrawls.com or use our contact page to reach us, and we'll arrange the process.
What is the policy and procedure regarding Unclaimed Packages?
As sad as it may sound, sometimes we ship orders and they are returned back to us. This is generally due to a mistake being made when someone enters their address, someone moving before the order ships and other unknown possibilities.
When this happens, once we receive the package we will email you to verify a correct address and to resend your package. If we do not get a response to our email within 14 Days we will automatically refund you for your order.
DIGITAL DOWNLOADS
How do the digital downloads work?
Once you’ve completed your order, an email will be sent to you with a link to download the content. All downloads must be performed at a computer and will not work if done on a phone.
I did not receive my download link
If you did not receive your download link, please go through your spam folder, as our downloads emails have a habit of ending up there. If you still haven’t found it, please shoot an email to downloads@rhymesayers.com and our customer service team will investigate the issue. Make sure to include your order number as this will speed up the process and bring a resolution to the issue quicker.
Other problems
Send an email to downloads@rhymesayers.com, and we will get back to you as soon as possible.
ACCESSIBILITY
Gasdrawls is committed to keeping our site accessible to everyone. We welcome feedback on ways to improve this site’s accessibility. If you are having issues making a purchase or navigating our site, please contact us at: orders@gasdrawls.com.